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11/19/2008

Présentation au Club du Marketing Client

Ce soir, mecredi 19 Novembre 2008, et suite à l'invitation de Yann Claessen d'ETO et fondateur du "Club du Marketing Client" (dont le dernier billet sur son blog est en plein avec le sujet du jour, coincidence ?), j'aurai l'occasion d'intervenir sur un thème qui m'est cher... :

Le site Internet de marque : point d'écoute capital pour engager vos meilleurs clients.

Nul doute que les experts clients de ce club tout à la fois sympathique et dynamique pourront largement contribuer et débattre sur le thème.

Si vous êtes interessés par la présentation et le white paper, demandez les ICI.

(sélectionnez le white paper: Site de Marque: Un Hub Marketing)

NB. Merci à Nathalie Lemonnier pour l'organisation de dernière minute et à Marie Estelle Carasco pour l'acceuil dans les locaux de Microsoft.

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10/27/2008

Marketing and Advertising Week in Helsinki, Finland

I've been invited to be a keynote speaker at the marketing & advertising week in Helsinki in Finland (week of October 27th 2008).

It will be my first there, and I will be happy to share though and data from SiteCRM around one my favourite topics: "Digital today and tomorrow: the Brand website as a marketing hub"?

The overall purpose of the speech is to push advertisers and brands to further develop pull and listen strategies rather than relying too much on push and “talk” strategies.

Markets have always been “conversations”, and now more than ever, with the rise of social media, the Internet has accelerated this trend to a point where brands need to capitalize better on their abilities to sustain closer relationship and conversations with their core consumers. Their brand websites may be the best marketing weapon they have to reach this goal, but only if they if they start using it as a real marketing hub. We will share data, facts, and examples to support our though while recommending key action steps for brands to really embrace the digital world.

To Download the presentation, please select the first white paper from the list (in French...sorry), validate (bottom pae) and fill up your details to receive the Presentation, Thank You:TO GET the FULL PRESENTATION

09/06/2008

Kellogg Special K Digital ROI Surpasses that of TV!

Kellogg crossed the $1 billion benchmark on ad spending during 2007, and its outlay is set to increase this year.
Some really encoraging news as more marketers join the crowd of sharing more insights in the ability of digital to increase brand spending ROI. Again online spending is here well capitalized on a Special K brand website that expands the brand experience beyond what any other media can do.
Below a few insights as provided by Kellog's CMO Mark Baynes.
Source: Ad Age (Emily Bryson York)
"It's still relatively early in our learning," Mark Baynes, chief marketing officer at the Battle Creek, Mich., company told the Lehman Bros. Back to School Consumer Conference during a discussion on how Kellogg is trying to increase advertising and marketing efficacy. "But analysis of the Special K initiative of the last 18 months showed digital media exceeding that of broadcast ROI."

The marketer described the company's findings as "obviously very encouraging," and predicted they would help "drive stronger adoption across the business."

Kellogg crossed the $1 billion benchmark on ad spending during 2007, and its outlay is set to increase this year. Mr. Baynes said his company spends an additional $300 million on promotional marketing.

"For the right opportunity, the [online] space offers fresh ways to commercialize new and existing brands, target specific audiences on needs more cost effectively," he said.

Over the past year, Kellogg has been praised for sticking with its advertising spending despite the recession. The company has credited its brand-building efforts with its ability pass some of the heavy commodity-cost increases onto the consumer.

Mr. Baynes did not specify how Kellogg was measuring success of the campaigns, and the company did not immediately return calls for additional comment. While he did not address specifics of the Special K work, the company has repeatedly touted the success of its "Special K challenge," which calls for two bowls of the cereal every day for two weeks. Dieters replace a more traditional lunch or dinner with cereal, and are told they can expect to drop a full clothing size after two weeks.

CEO David Mackay has said the initiative has not only resonated with consumers, but also boosted cereal consumption outside of breakfast.

A Special K website offers customized plans for consumers, sign-ups for a Yahoo e-mail group, tips from a trainer and nutritionist and a point-of-purchase link to Amazon.com. The company has added a number of products to the Special K platform in recent years, including cereal bars, flavored waters and waffles.

The investment may continue to pay off, given the economic environment. UBS analyst David Palmer said he anticipates cereal consumption to grow during the fourth quarter, not only because of food costs, but higher rates of unemployment. More people will be eating breakfast at home because they don't have anywhere else to go, he said.

05/17/2008

Emetrics San Francisco Conference: Impressions

I was at the emetrics conference last week in San Francisco, crmmetrix was indeeed a bronze sponsor and I must say that the conference was really good for us.

First and foremost, clearly continuous listening on websites is really taking off and very encouragingly for us, our postionning around the 6 Dimensions of Website Effectiveness goes a long way to both differentiate ourselves from competition (that mainly and only focus on measuring satisfaction) and get client attention and interest. This was cleraly and nicely supported during Tim Goudie keynote speech on the wednesday. Tim is Group Manager, Interactive Marketing, The Coca-Cola Company and largely mentioned our work to support the Coca-Cola Company to measure and manager the ROI of Interactive efforts (with SiteCRM).

Obviously the conference will not be a success if the people that make the web analytics space were not engaging, passionated, entertaining and fun to hang out with. This is exactly the type of people we had teh chance to meet with at the conference. So congratulations to Jim Sterne and the organizers at large, and see you soo!

05/01/2008

Séminaire IREP 3 Juin: De la convergence des médias jusqu'à l'acte d'achat

Nous serons présents au séminaire de l'IREP le 3 Juin 2008 et animeront une tribune sur l'importance stratégique du site Internet de marketing comme "hub marketing". Nous illustrerons nos propos avec des retours d'expériences issus de la solution de mesure des sites SiteCRM et de sa base de données normative.

Le site Internet de marque: véritable "hub marketing"

Pour accéder au programme: Téléchargement IREP-CONVERGENCE-03_06.pdf

04/09/2008

UK ONLINE AD REVENUES PREDICTED TO OVERTAKE TV IN 2009

Data sourced from BBC Online (UK); additional content by WARC staff, 09 April 2008


LONDON: The Internet Advertising Bureau's hype machine accelerated to warp speed on Tuesday, its latest report suggesting that UK internet advertising revenues will overtake television some time next year.

Rah-rah aside, this is not entirely improbable given the ongoing decline of TV audiences and the rise and rise of internet usage, accelerated in the UK by the near-universality of broadband, faster download speeds, and the plummeting price of laptops.

Moreover, figures recently published by the UK Advertising Association also suggest that online ad growth – if maintained –  could propel the medium to the top of the pile next year.

According to data produced for the IAB by PricewaterhouseCoopers, online grew 38% overall in 2007 to £2.8 billion ($5.56bn; €3.54bn), accounting for 15.3% of the nation's adspend and making it the third largest medium after press display and TV

The sterling value of all online formats continued to grow with display ad revenues, including banners and video, rising 31% last year.

Comments IAB UK chief executive Guy Phillipson: "To grow 38% from £2bn [in 2006] to £2.8bn is a very powerful performance."

There are a number of additional factors contributing to the rise and rise of web advertising, among them  the growing appeal of social networking sites and catch-up TV, such as that offered by the BBCiPlayer.

Classified web advertising saw a 54% year-on-year leap to  £585.3m in 2007, recruitment firms leading the pack with 25.7% market share. Automotive ads followed with 11.9%, and technology surpassed finance for the first time to seize third place.

Readers between-the-lines will note the IAB report's comment that the market for paid-for search ads is "not slowing but maturing" – whatever that may mean. It also suggests that marketers have become more sophisticated in the way they use the medium.

"Brands are now using search more intelligently, getting a greater return on investment through 'key phrases' and more accurate targeting that reflects consumer behaviour," the report concludes.

However, IAB offers no data on RoI to support that contention.

04/08/2008

Crmmetrix Sponsor of the eMetrics conference - San Francisco - May 4-7 2008 -

Come and meet us face to face at the eMetrics conference - San Francisco - May 4-7 2008.

We will have a booth and will be able to discuss our latest development and technology including the release of our SiteCRM 6 dimensions website effectiveness solution. Come and meet us face to face!

For more information, to register for the eMetrcis conference

03/06/2008

Crmmetrix to speak at 2008 European Effective Communications Symposium

Please come and meet us at 2008 European Effective Communications Symposium to be held in Barcelona on April 23rd.

During this conference we will share the latest evidence on the importance and central role of the brand website for marketing effectiveness. The speech is entitled, Your brand website: a "marketing hub" to expand the brand.

Please come and join us in Barcelona, details about the conference are available here: http://www.asi.eu.com/

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01/10/2008

More Consumers Research Packaged Goods Online Before Purchase

In line with previous study in October but contradicting somewhat the Comscore study of October 2007, the key remains that :

Consumers search online for packaged good products information...(extract from Marketing Daily article)

"About 27% say that right now, their favorite way to find what they're looking for is from e-newsletters they've signed up for, whether sent by a brand, an online community or a retailer. About 25% favor search tools, 14% like saving sites best, 14% say they like branded sites, 12% newspaper and magazine sites, and 8% use comparison shopping sites.

But the branded sites are also problematic. When consumers who didn't use them--86% of the respondents--were asked why, 67% said they aren't aware they exist, 17% say such sites typically aren't very helpful, and 16% just don't trust them.

Consumers are looking for more online from these companies, Doyle says: 76% would sign up for information on specials and savings offers, and 47% say they'd like to receive on online newsletter.

That means that marketers and retailers "have a great opportunity to create a relationship with the customer," he says. "Consumers may want to pick the relationship, and they want to be in charge, and most of all, they want something back-savings, information, or advice. But what they are saying is, 'I want this relationship'."

In a nutshell, brand marketers have much to do and all start again with making the brand website a central point of their marketing platform...see artcile: Make You Site the Hub for Buzz

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10/30/2007

Join the Web Analytics 2.0 Group on Facebook

As you know I've been measuring websites from a customer standpoint for bearly 10 years now and always believed that beyond "counting" Web Analytics should measure the why of "People", "Customers" on wesbites, so here it is join teh discussion and share your experience on the topic and on Web Analytics at large join us on www.Facebook.com

Web Analytics 2.0: "Web Analytics 1.0 was about data and machines, Web Analytics 2.0 is about People! Come inside to share insights about the "Why" and not only the "What" of web analytics. If you want to know if you website works, simply ASK the People that visit it! Simple, Obvious, too many times overlooked!"

See you there, come and comment share your experiences!

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