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« When Academics and Business Professionals Meet - report from CNRS conference, Paris April 4th, 2006. | Main | Great Book, on how to listen and converse with your blog »

04/07/2006

Comments

shell smith

I think you have to look at unhappy customers and their complaints as an opportunity to bring them back. When you bring them back you often times solidify that relationship and create a lifetime customer. It also gives you a chance to recognize a problem and fix it to create a better product and support. I saw a great interview on Fox with the president of Mindshare who talked a bit about that. I agree that you can learn a lot from your customers - if you are willing to listen to them.

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